We operate a returns policy for faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.
Unwanted Goods
Unwanted good are unfortunately nonreturnable once shipped unless damaged or faulty
Faulty Goods
If any of the goods are faulty, we will either refund the cost amount in full or send you a replacement free of charge.
Exchanging goods
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and the shipping costs for sending out the exchange item.
Changing or cancelling an order
If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs.
We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired, we will send a cheque to cover any refund costs.
When will I receive my refund?
We action all refunds the same day we receive the goods back/within 3 days of receipt of the goods] and it can take up to [3] working days for the refund to show on you card.
